Every

Experience

Matters!

Are you a #SmartSalon ?

Find out what are the most important and

essential services and tools your business needs,

whether it's a salon, bar, parlour, spa or clinic.

(besides your awesome team of course!)....


'Client Experience'

Why is this so IMPORTANT?



Answer 18 straight-forward questions and we’ll send you a personalised report of how your business scores


This service has been designed to provide business owners the ability to quickly assess one of their key pillars - CLIENT EXPERIENCE - by performing a quick health check in under 3 minutes.

 This will highlight any blind spots, identify areas where you can introduce improvements, and provide you with the steps you can take to maximise your sales and revenue opportunities.


  • It takes just 3 minutes to complete
  • It’s completely FREE
  • You'll receive a COMPLIMENTARY bespoke Audio Marketing sample upon completion 


THE BIG 2025

SWITCH-OFF.

27 Old Gloucester Street, London, WC1N 3AX.

Office Business Hours

Mon - Fri
-
Sat - Sun
Closed

Support Desk

Mon - Sun
Open 24 hours

Please enter your details below and then confirm which services you would like

more info on, and one of the team will be back in touch with you as soon as possible!

We'd love to chat

I still have Questions...

  • How much discount do i receive being an NHBF Member?

    Exclusive discounts have been reserved for NHBF members. 


    We are committed to helping all within the hair, beauty and wellness world, and are happy to present our services at exclusive rates that range up to 20% off, for the lifetime of your time working with us. 


    The STS Connect Essentials package will be discounted by 10%


    and 


    The STS Connect package will be discounted by 20%

  • How does this service actually work?

    In a nutshell its a revolutionary service that will boost your businesses sales opportunities, as you'll be using audio marketing messages to play to your clients when they call in. 


    By introducing offers, promotions and information at the start of each call, your clients will hear about you rather than a "ring ring......ring ring..."


    The audio itself will be approx 10-20 seconds long (this can be shorter or longer depending on the message content itself) and add that missing professional touch to your business.


    Theres a video within the 'Video & FAQ's' page that will provide with you a full insight into whats 'in the box' and provide you with a full range of examples.

  • What are the minimum commitment terms for these services?

    The STS Connect Essentials plan offers you all of the services from as little as one months commitment. You can opt to remain on a monthly rolling agreement, or should you wish to upgrade to a more cost effective plan, 12 month plans are available.


    The STS Connect plan has a minimum commitment term of 12 months.

  • I'm in contract with my current provider, can STS still help?

    Yes is the short answer. 


    We will do all we can to help you and your business to benefit from the audio marketing and enhanced features all of our plans will deliver into your business. 


    Just let us know who your current provider/supplier is, and if you know the remaining  term of your contract, then we can work with you to determine your options.

  • What is the difference between STS Connect Essentials and STS Connect?

    All plans will deliver you with a benefit into your business.

    Firstly you'll have audio marketing readily available that WILL generate extra sales into your business.


    STS Connect Essentials allows you to build your own plan and control what you spend. With a rolling monthly agreement term,  you will have the base service of  audio marketing  from day one, and when this requires updating, you can pay for what you need. 

    You can also add  services such as 'STS Call Answering' - a professional call answering service to ensure your business never misses a call, through to 'STS Superfast Broadband'


    STS Connect is a purposeful plan that combines all of these elements to create an all in one package, leaving you with one provider to look after everything, from your telephones, broadband, calls and audio marketing, plus you'll automatically have access to the 'STS Call Answering Service', have 'STS Superfast Broadband' (where available) & have an account manager on hand to ensure you benefit from the monthly audio update schedule that comes as standard within the plan.


    By keeping the audio content fresh and current, you'll have a greater flxibility to promote certain areas of your business, and enhance the sales figures this service WILL generate for you.

  • Can we guarantee that the audio content will generate more sales?

    Naturally we'd love to say a 100% Yes. But being honest and realistic, there are a number of factors within your business that's out of our hands.


    What we can gurantee is that we'll work with you to ensure we provide you with all the tools and support to make this a success for us both. As ultimately we want you to see this service as a way to generate more sales into your business, and once the sales have exceeded our monthly fee's, this will then be viewed as a revenue or sales generator for your business.


    With our current clients, we are seeing quite staggering sales numbers, all generated thanks to the audio marketing content the callers have heard once they have contacted the afore mentioned businesses. 

  • What could i sound like?

    We offer a FREE sample service that will enable you to have a flavour as to how you could sound to your callers and clients, as opposed to your current "ring ring" sound your callers experience when they contact you.


    Give it a try today!


    Visit 'The Facts' page now to order your completely  FREE Audio Sample today.

STS Salon Booking Console

SALON BOOKING CONSOLE

from £74.99 per month*

Our latest innovation, which enables you to have a

booking console and telephone handset all in one!


Demonstration Video coming soon

#SALON21

COMPETION AND PRIZES

All prizes offered at the #Salon21 / Salon International Exhibition will adhere to the following terms:


#1 FREE BROADBAND & WIFI

We will endeavour to provide the best level of service thats physically available within the 'winners' area from your current servicing BT local exchange.

The 'FREE' term will run for a maximum period of 6 months, after which, the service will become chargeable should you wish to continue with the service.

The monthly fee will depend on the service level available and being delivered.

Monthly fee's start at £29.99 (STS Essential Broadband and WiFi) to £47.50 (STS Superfast Broadband and WiFi) per month

Any equipment supplied by us in order to provide and deliver this service will remain property of Salon Telephone Services, unless you opt to purchase this outright from us.

If you require a router, we can provide one to you for a one-off fee of £74.99 (+ VAT).

Should you also require full WiFi coverage within your salon, bar, clinic, practice, room, or parlour, we are able to assist you with this, however additional fee's will apply and will be subject to your requirements.


#2 FREE Audio MARKETING AND Messaging

The 'FREE' term will run for a maximum period of 6 months, after which, the service will become chargeable should you wish to continue with the service.

As standard you will receive a minimum of 2 x audio marketing or messaging service updates, which will consist of a 'Welcome Message', 'In Q Message', 'On Hold Message' and 'Out of Hours Message.

Our team of script writers will be available and will be happy to assist should you need any help putting your messages and content together.

Click here for more information on Audio Marketing Messages.


#3 FREE 'IN SALON RADIO'

The 'FREE' term will run for a maximum period of 6 months, after which, the service will become chargeable should you wish to continue with the service.

As standard you will receive a minimum of 2 x music genre playlists, that will contain a total of 8 audio marketing or messaging announcements.

Our team of script writers will be available and will be happy to assist should you need any help putting your messages and content together.

Click here for more information on Audio Marketing Messages.


You will require compatible media components in order for the service to be delivered. Full information will be provided to the winner in regards to the requirements and specifications. Should you require additional components in order to facilitate the delivery of this service, we will provide you with the required items and components, which may incur additional fees to you. Should you not wish to proceed with this service on this basis, we can provide you with the #2 FREE Audio Marketing and Messaging service as a direct replacement, on the same terms as listed above (under #2 FREE Audio Marketing and Messaging).


All fees stated are exclusive of the prevailing vat rates.


Discover the benefits of 
audio marketing and messaging 
right here

Watch this video to discover all the features now available to you and your business!

what exactly will you receive from sts?


IN SALON

 

  A Professional Audio Messaging & Marketing solution for Salons, Bars, Shops, Parlours & Clinics


Includes Welcome, Promotional, Informative, Event, Special Circumstances, Safety, Unavailable and Out of Hours/Closed        Audio Marketing and Messaging that WILL help you sell more treatments, services and fill those diary gaps, and improve your customers experience with you, and give each and every one of them the experience they deserve.


Packages range from updates as and when you need them through to truly unlimited, where you can have a different message every single day !


Access all features of the modern day phone system including:


Caller ID and Phonebook

So you can apply the personal touch to your clients when they call in, and greet them personally.


Call Recording

Protecting you, your staff and your business.

It's also a great training aid.


Voicemail

With an optional voicemail to email service


Call Itemisation

Full itemisation, including any missed calls (if you do not take up our call answering service), inbound calls and outbound calls


Mobile app

(so you can work from anywhere!)


+


Upgrade to STS Superfast WiFi

Boost your internet services with STS Superfast, and benefit from enhanced salon security with dedicated Guest WiFi Networks for your clients, helping to keep your data and business safe.


Upgrade your Phone Handset(s)

Gain access to the latest salon approved handsets that are built to handle the spills, sprays and the slippery fingers of your busy working environment.


ACCESS Call Answering Services

Never miss a clients call again, with our professional and affordable call answering service. Perfect for when you have your hands full or your front of house has nipped out for a break.


RECEIVE Support

We are here for you, so when you're open, we're open!



GO MOBILE

 

  A Professional Audio Messaging & Marketing solution for Mobile Treatment Professionals


Includes Welcome, Promotional, Informative, Event, Special Circumstances, Safety, Unavailable and Out of Hours,

Closed Audio Marketing and Messaging that WILL help you

sell more treatments, services and fill those diary gaps, and improve your customers experience with you, and give each

and every one of them the experience they deserve!


Packages range from updates as and when you need them through to truly unlimited, where you can have a different message every single day !


Access all features of the modern day phone system, including:


Caller ID and Phonebook

So you can apply the personal touch to your clients when they call in, and greet them personally.


Call Recording

Protecting you, your staff and your business.

It's also a great training aid.


Voicemail

With an optional voicemail to email service


Call Itemisation

Full itemisation, including missed calls (if you do not take up

our call answering service), inbound calls and outbound calls


Mobile app

(so you can work from anywhere!)

+

A UK Area Code/Landline number

for that little extra professional touch

(where required)

Already have one? You can bring that with you!


Available on all smartphones

The app will function on any smart device, so you can convert

your current device that you're using for your business (whether

thats a mobile or tablet) into a professional business grade

telephone system in your pocket!


+


ACCESS Call Answering Services

Never miss a clients call again, with our professional and

affordable call answering service. Perfect for when you have

your hands full or are unable to reach your phone!


RECEIVE Support

We are here for you, so when you're open, we're open!


Don't delay


TODAY!

Plans Available

STS Connect

Essentials

TRIAL

STS Connect Essentials

STS Connect

Equipment supplied

or required

Bring and use your existing smartphone or device

1

NEW Handsets provided

 (Desk or Cordless)


(Up to another 4 extensions can be added to this plan, subject to additional monthly fees)

2

2 x NEW Handsets provided

 (Desk or Cordless)


(Unlimited extensions can be added to this plan, subject to additional monthly fees)

Audio Marketing and Messaging Service

Trial Audio Messaging Pack


1 x Welcome Message

1 x In Q Message

1 x Out of Hours Message

Starter Audio Messaging Pack


1 x Welcome Message

1 x In Q Message

1 x Out of Hours Message

Monthly Audio Messaging Pack

(Updated each Month)


1 x Welcome Message

1 x In Q Message

1 x Out of Hours Message

Professional Call Answering Service

Available

Calls answered during your business opening hours

Calls answered to suit your requirements, from business hours through to 24 hours round the clock

Superfast Broadband

Available

Full wifi coverage for your premises

Script Writing

We'll write your first script for you

We'll write your script for you or work alongside your marketing department (3rd party or in-house)

We'll write your first script for you or work alongside your marketing department (3rd party or in-house) and work with you to create fresh and engaging content every single month.

Unlimited Audio Updates

Take advantage of truly unlimited audio messaging updates, enabling you to continually keep your content fresh, up to date and deliver the additional sales quicker.

Service Terms

30 Days

(after the trial has completed, you have the option of moving onto either STS Connect Essentials, STS Connect or to discontinue use)

Rolling Monthly

(initial 3 month minimum term applies)

12 Months

In Salon
Nail Bar
Beauty Room
Barber Shop

Gold Package

Quarterly Professional Audio Marketing Updates 

Includes Welcome, Promotional, Informative, Event, Special Circumstances, Safety, Unavailable and Out of Hours/Closed & Voicemail Messaging.

5 x Extensions
1 x NEW Desk or Cordless Handset**
4 x Mobile App 
2 x Voice Lines
(with unlimited calls to any UK 01, 02, 03 & 07 destination)

Provides a whole host of features that will benefit you and your business, including:
Call Recording
Voicemail & Voicemail to email
Call Itemisation - including Missed Calls
Mobile app (so you can work from anywhere!)

Script Writing Service Available

Personal Account Manager, that will personally ensure you maximise the responses from your audio update service package.

24/7 Support Desk

Salon Grade Broadband
including guest wifi networks
salon grade router included

12 month agreement
£179.99 per month
10% discount off of RRP for 12 months

or

24 month agreement
£149.99 per month
25% discount off of RRP for 12 months

or 

36 month agreement
£149.99 per month
25% discount off of RRP for 18 months

*12 Month minimum term applies
**If additional handsets are required, they can be purchased from as little as £39.99 each
No Upfront Fees
All fees stated are exclusive of the prevailing vat rates

Platinum Package

Unlimited Professional Audio Marketing Updates

Includes Welcome, Promotional, Informative, Event, Special Circumstances, Safety, Unavailable and Out of Hours/Closed & Voicemail Messaging.

You can have a different message for each day of the week if you wanted to!

5 x Extensions
1 x NEW Desk or Cordless Handset**
4 x Mobile App 
5 x Voice Lines 
(with unlimited calls to any UK 01, 02, 03 & 07 destination)

Provides a whole host of features that will benefit you and your business, including:
Call Recording
Voicemail & Voicemail to email
Call Itemisation - including Missed Calls
Mobile app (so you can work from anywhere!)

Script Writing Service provided as standard

Personal Account Manager, that will personally ensure you truly benefit from the unlimited audio update service.

24/7 Support Desk

Salon Grade Broadband
including guest wifi networks
salon grade router included

Audio and Telephone Performance Analysis Reports
(Comprehensive analysis allowing us both to assess the campaign performance, and ensure we maximise your opportunities)

12 month agreement
£224.99 per month
25% discount off of RRP for 6 months, after-which the remaining term will be charged at the full RRP

or

24 month agreement
£224.99 per month
25% discount off of RRP for 18 months, after-which the remaining term will be charged at the full RRP.

or 

36 month agreement
£224.99 per month
25% discount off of RRP for the full 36 months

*12 Month minimum term applies
**If additional handsets are required, they can be purchased from as little as £39.99 each
No Upfront Fees
All fees stated are exclusive of the prevailing vat rates

Mobile Treatment Providers

Gold Package

Quarterly Professional Audio Marketing Updates 

Includes Welcome, Promotional, Informative, Event, Special Circumstances, Safety, Unavailable and Out of Hours/Closed & Voicemail Messaging.

1 x Mobile App 
2 x Voice Lines
(with unlimited calls to any UK 01, 02, 03 & 07 destination)

Provides a whole host of features that will benefit you and your business, including:
Call Recording
Voicemail & Voicemail to email
Call Itemisation - including Missed Calls

Script Writing Service Available

Personal Account Manager, that will personally ensure you maximise the responses from your audio update service package.

24/7 Support Desk

£93.74 per month*

*12 Month minimum term applies
No Upfront Fees
All fees stated are exclusive of the prevailing vat rates

Platinum Package

Unlimited Professional Audio Marketing Updates

Includes Welcome, Promotional, Informative, Event, Special Circumstances, Safety, Unavailable and Out of Hours/Closed & Voicemail Messaging.

You can have a different message for each day of the week if you wanted to!

1 x Mobile App 
2 x Voice Lines 
(with unlimited calls to any UK 01, 02, 03 & 07 destination)

Provides a whole host of features that will benefit you and your business, including:
Call Recording
Voicemail & Voicemail to email
Call Itemisation - including Missed Calls

Script Writing Service provided as standard

Personal Account Manager, that will personally ensure you truly benefit from the unlimited audio update service.

24/7 Support Desk

Audio and Telephone Performance Analysis Reports
(Comprehensive analysis allowing us both to assess the campaign performance, and ensure we maximise your opportunities)

£131.24 per month*

*12 Month minimum term applies
No Upfront Fees
All fees stated are exclusive of the prevailing vat rates

Don't forget your call answering service

Perfect for busy salons, bars, shops and clinics where you may currently be missing calls.

Missed calls = Missed business and revenue

Make missing calls a thing of the past, with the STS call answering service.

Add this to your service today from only £1.99***

***The 'Call Answering Service' provides a specified answering hours package you require (as an example 9am - 5pm) which will ensure your calls are answered in your company name, and you will receive all details of each caller via email and SMS confirmation.  Each call is subject to a £1.99 call answering fee.

***The 24/7 Call Answering Service ensures each call is answered, and is subject to a monthly fee of £35 per month, and a 99p per minute call fee (on average each call lasts 2 minutes), on a one month rolling agreement, that is cancellable at any time.

Want to talk us?


Not sure on the packages options and which one to pick?


Call Us Now for a friendly chat with one of our caller experience experts, or email us and one of the team will come back to you.